SHIPPING POLICY
We are committed to ensuring your order is processed quickly, securely, and delivered in the best condition possible. Please review our shipping guidelines below:
Free Shipping
• We offer free shipping on all orders over $250.
• Orders under $250 do not qualify for free shipping. We keep our product prices as competitive as possible, which allows you to enjoy greater savings when purchasing in bulk.
Worldwide Shipping
• We provide worldwide shipping on all orders.
• Orders are processed Monday through Saturday. Orders placed after 5:00 PM (EST) on Saturday will be processed the following Monday.
Order Quality & Fulfillment
• Every order undergoes a strict quality inspection before shipment.
• If a product does not meet our quality standards and cannot be shipped within the expected timeframe, a member of our team will contact you promptly to resolve the issue. Our goal is to ensure you only receive the highest quality products.
Tracking & Delivery
• Once your order has been processed, you will receive an email confirmation with a tracking number.
• Please note that certain carriers, such as USPS, may experience delays in updating tracking information. If tracking updates are unavailable, we recommend contacting the shipping provider directly for the most accurate information. After doing so, our support team will be glad to assist you further to ensure successful delivery.
Privacy & Data Protection
At Plume Official, safeguarding your privacy and personal information is a top priority. This Privacy Policy explains the type of data we collect, how we use it, and the measures we take to protect it. By using our website and services, you agree to the terms outlined in this policy.
Information We Collect
• Personal Information: When creating an account, placing an order, or subscribing to our newsletter, we may collect details such as your name, email address, phone number, and shipping address. This information is used strictly to process orders, provide support, and communicate important updates.
• Payment Information: Payments are securely processed through trusted third-party partners. We do not store your complete credit card information on our servers.
• Usage Data: We may collect non-personal data (such as browser type, IP address, and website interactions) to improve functionality and enhance the user experience.
Cookies
• We use cookies and tracking technologies to personalize your shopping experience and analyze website traffic. You may disable cookies in your browser settings; however, some site features may not function properly without them.
Information Sharing
• We do not sell or rent your personal information.
• We may share data with trusted third-party providers solely for order fulfillment, payment processing, or customer support. These providers are contractually required to safeguard your information.
• We may disclose information when required by law, to protect the rights of Puff Plume, or to ensure customer and public safety.
Security
• We implement strong technical and organizational safeguards to protect your personal data from unauthorized access, disclosure, or misuse.
• Please note that while we maintain industry-standard security measures, no system is 100% immune to risks.
Third-Party Links
• Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their policies before sharing personal data.